About
A strong volunteer program starts with clear expectations, consistent policies, and accessible guidance—and that’s exactly what a well-crafted volunteer handbook provides. This course walks you step-by-step through what to include in your volunteer handbook, why each section matters, and how to make the final product both effective and user-friendly. Whether you’re building a handbook from scratch or updating an existing one, you’ll learn how to create a resource that supports your volunteers, protects your organization, and strengthens your overall program. We’ll cover key content areas—such as your welcome letter, mission and vision, role descriptions, policies and procedures, training expectations, and more. You’ll also receive guidance on policies every organization should include, like accessibility, safety, attendance, confidentiality, and termination. You’ll learn how to format your handbook to make it visually appealing and easy to navigate, and how to distribute it digitally using tools like Google Docs or your volunteer portal—so your volunteers always have access to the most current version. Whether your organization is just getting started or is growing and evolving, this course will help you build a volunteer handbook that informs, empowers, and inspires. Templates and examples are included to help you get started right away. Create a handbook your volunteers will actually read—and refer to.